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Chief among Sullivan's complaints was the notoriously shitty internet service he's been receiving from Time Warner. Andrew, I've been there! Once upon a time I lived in Manhattan, wrote from home, and could never get any fucking work done because Time Warner is the worst company that has ever existed and anyway, cable companies are a weird monopoly of which I don't really approve.
There is another way. Over here we have Cablevision, and based on highly anecdotal evidence, it is much, much better. It is possible they also service Manhattan, but that is neither here nor there.